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This is the Hospitalitygz Method express online course that teaches waiters and waitresses how to provide high-quality customer service, to satisfy the needs of their customers.

Hospitalitygz provides effective training that will turn any employee into a seasoned service professional.

Upon completion of this course, you will understand how effectively customers are served from the moment they arrive and are welcomed until they leave.

Food is the reason customers choose a restaurant, but customer service is the reason they keep coming back. Excellent customer service means doing things in a way that makes the customer feel valued and important.

Contenido del curso

What is a good Hospitality?
Hospitality continues to be an emotional and positive response captured by our clients, while we provide a service. Service is knowledge and skill.

There are three essential keys to providing good customer service.

00:00

Opening Check List Recommendations.
Method Hospitalitygz always recommends before starting the work shift to carry out the OPENING CHECK LIST.

Make a fantastic first impression.
Receive the client immediately after entering the Restaurant.

Serving the customer.
The personnel designated for this will be in charge of managing the reservations of the clients and the number of them.

Learn about the food and drink available at the restaurant.

Basic knowledge of wine to increase sales.
I will explain what wine is. Why sell wine? How to properly open a bottle of wine and serve in the restaurant. How and why to smell the cork. Aromas of wine. How to correctly combine food and wine (Temperature and food pairing).

Teamwork.
Another very effective way to save time is to work as a team “Every Day”.

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Hospitalitygz Restaurant Training, High speed method (English version)

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¿Qué aprenderás?

Contenido del curso

What is a good Hospitality?
Hospitality continues to be an emotional and positive response captured by our clients, while we provide a service. Service is knowledge and skill.

There are three essential keys to providing good customer service.

Opening Check List Recommendations.
Method Hospitalitygz always recommends before starting the work shift to carry out the OPENING CHECK LIST.

Opening Checklist.

Make a fantastic first impression.
Receive the client immediately after entering the Restaurant.

This step is the most important step of the whole process.

Serving the customer.
The personnel designated for this will be in charge of managing the reservations of the clients and the number of them.

Serving the customer.

Learn about the food and drink available at the restaurant.

Learn about the food and drink available at the restaurant.

Basic knowledge of wine to increase sales.
I will explain what wine is. Why sell wine? How to properly open a bottle of wine and serve in the restaurant. How and why to smell the cork. Aromas of wine. How to correctly combine food and wine (Temperature and food pairing).

What is wine?

Why sell wine?

How to properly open a bottle of wine and serve in the restaurant.

How and why to smell the cork.

Aromas of wine.

How to correctly combine food and wine (Temperature and food pairing).

Teamwork.
Another very effective way to save time is to work as a team “Every Day”.

Teamwork.